[Resolved] Zoom Car — resolve my issue 680457

[Resolved] Zoom Car — resolve my issue 680457

S Suraj Dey1 from Kolkata, West Bengal

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip as it is not located near my location Cycle number 100243 and issue number is 680457 I've given a complaint through email but that will take 24 hours to get back to me, and that's too late. Please help me end my trip as the amount is getting added up for every half an hour. If possible please provide a phone number through which i can inform about the same Was this information helpful? No (0) Yes (0)
Mar 3, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 25, 2018 Zoomcar Customer Care's response Hello Suraj, Greetings! Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Awaiting your response. Regards, Kiran.S
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