[Resolved]  Zoom Car — response not received from customer care team in emergency clause

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear team,

My name is rupesh k mishra
The concern is yesterday i went to a my one friend house who located in noida sector 62 a and the name of society is brickland residency and i reached about 1: 30 pm and after that i came down at about 3:30 and saw a red color i20 hyndai car stand / parked behind my car. The car number is dl1n-a-1611 and this car hired by zoomcar.com after that discovered / search whole society same car hired by which person but no anybody found in same society after that 3:49 pm start to first call zoomcar customer care and the number is [protected] and total call duration is 5 minutes and 11 second.in same car i asked a lady (Customer care) who hired same car from zoom car please share the number of person or you inform that guy so that remove same car because my one important meeting time slip due to same task so that lady told me within 15 minutes you get call and problem solved after that wait 15 minutes but not get any call so again try same number at 4:08 pm and total call duration 3 minutes and 33 second and in same call again ask about the number of that guy who hired same car (This time one man talk to me) so he told me again 15-20 minutes get result when not get result again then plan to complaint police so after wait long time not get result so that dial 100 number police complaint after that one pcr come and they search car outer side for any incident in car who harmful because no have any information about same car after that police guy told me again try to customer care and he will be talk so again dial call 5:06 pm same number[protected] and total call duration 3 minutes and 24 second again assured 15-20 minutes get call. After that call to sub inspector same police station about solve the issue after that he come and explain about same story so he again told me dial the number customer care so the time is 5:22 pm same number[protected] and total call duration 2 minutes and 4 second (My dial number is [protected]) when inspector talk to customer care guy so he told him call to police and resolve same we cant help.
After that i plan to car handover the police.
Before same story continue i need some question answers

Why you given customer care number when not have any worth for same because its totally waste time 2 hours?

Finally plan to tow same car from crane and send to police station after that call to crane company and he charged 1000 for same loading and in presence of sub inspector mr. Singh mob no. ([protected]) same task done.

Due to same lacking and miss guide my lots of time waste and as well as yesterday some important meeting, task missed even festival celebration time missed.

For same miss guidance and lacking of customer care i will be lodge complaint and case of harassment that company ms. Zoom car

Photos attached car parked to car load with screen shot of customer care dialing