[Resolved]  Zoom Car — Scam with customers booking amount Unethical Behaviour

Address:	560032
Website:	www.zoomcar.com/bangalore

This is regarding the Zoomcar Booking# JPS6VD2OI made on 24th October 2016. Payment 5740 was made for vehicle XUV on travel date 31st Oct 2016.
On 30th Oct I received a confirmation message from your team to fill the pickup checklist at the start of the journey. I even called up the customer care support to verify if the car will be delivered on time as per the schedule. I was informed that someone from the team will call us & deliver the car on time.
On 31st early morning 3:17am, they tried to call me multiple times but unfortunately my phone was in silent & could not answer the call & my door drop time was 5:30 am, I called back to the same number at 5:49am but executive didn't answer. Suddenly I received a message that the booking is cancelled.
When I called back the customer care, the executive member said that our team member called you to drop the vehicle & you did not pick the call & he cancelled the booking & refund is processed. I was very pissed by this response from the support team.
I still requested the executive to rearrange the drop since it was less than half an hour from my door drop timing. He said that he would let me know after calling up the person responsible for car drop & get back to me.
At 5:56am the executive calls me & say's "Sorry Sir, the car which was allocated for you met with an accident in the morning at 2:15AM". But the reason of cancellation was informed differently earlier, that I didn't answer my call and hence was cancelled!! Do you guys think that the customers are fool enough to believe the multiple reasons each time????
Still I didn't give up, I requested the Team Lead if you can arrange another car since you cancelled my booking because of your unplanned break down. But still they refused to help me out with that, telling since its festive season, we do not have any cars available. It was a really important schedule that we planned and because of the festive season, we had booked way too earlier. I WAS EVEN READY TO PAY FOR BENZ WHICH IS IN HIGHER SEGMENT, but still they could not help. They dint’ even have a back-up, which is indeed very disappointing.
IS ZOOMCAR TEAM so dumb that you do not have back up cars for such unplanned circumstances???
I had to instantly reschedule my trip because of your carelessness & booked a Toyota Etios car with driver from the local travels vendor who picked us up with in 15mins, understanding the urgency. Now that’s the trust you have to gain from customers.
Coming to the refund amount, since you didn't even try to drop the car, why the Hell did you deduct Rs.500 from my booking amount.
Booking amount was Rs.5740/- & Refund processed is Rs.5, 240/-
I seriously do not understand what sort of business you are running. VERY UNETHICAL.
I have attached the message which I received with the invoice copy. I will even complain to consumer court & not let you guys get away with this.