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[Resolved]  Zoom Car — security deposit and fuel charges are not yet refunded

Hi zoom car support,

I have completed a trip with zoom car on october 2019 and still my security deposit and fuel charges are not refunded. I mailed them 4 times and no response from them. Please refund my money rs.4999 as soon as possible. I am getting frustrated with zoom car day by day.

Booking id: jps6b0u0x
Contact: [protected]
Mail id: k. [protected]@gmail.com
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Jan 31, 2020
Complaint marked as Resolved 
Got the refund from Zoom car.
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jan 29, 2020
Zoomcar Customer Care's response Hello Rajkumar,

Greetings!

We are sorry to know that you have not received the refund. We regret due to some technical glitch the refund was not processed, we have now created the refund through IMPS. An option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Ramya. S
Jan 30, 2020
Updated by Rajkumar_udt Thanks for the reply, I'm still waiting for the option "Get Refund" in zoom car app under my booking
Jan 30, 2020
Updated by Rajkumar_udt Hi,

Still i haven't get my refund, could you please check and update me asap?
Jan 30, 2020
Updated by Rajkumar_udt And you mentioned that you have processed refund in zoom car app.

Verified Support
Jan 31, 2020
Zoomcar Customer Care's response Hello Rajkumar,

We are sorry to know that you are unable to initiate the withdrawal in the application. We have reinitiated the refund through IMPS, kindly wait for 24 working hours.

Regards,
Appachu
Zppmcar
Verified Support
Jan 31, 2020
Zoomcar Customer Care's response Hello Rajkumar,

We are sorry to know that you are unable to initiate the withdrawal in the application. We have reinitiated the refund through IMPS, kindly wait for 24 working hours.

Regards,
Appachu
Zoomcar
Jan 31, 2020
Updated by Rajkumar_udt Hi,

I got the refund finally. Thank you.
Complaint comments 
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Thanks for the reply, I'm still waiting for the option "Get Refund" in zoom car app under my booking.
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