Zoom Car — simply deducting money from paytm wallets

Today morning 21.11.2018 I have started my Zoomcar pedal trip at 9.02 am and it was started and unable to unlcock.Tried to unlock and end trip for more than 10 min ..its not happening and same time its showing "some thing went wrong error", And that time only i requested for refund Open complaint ..Unable to end trip.and even after several times i tried to end trip it was in same stage.and now i received statement from paytm that need to pay 129 Rs.
Same pedal cycle same time now i am having two trips in my list one for 3 rs and open complaint and one for 129 rs to pay.
and according to them if it is in station automatically after 10 min trip is going to end, nothing has happend.
I have attached screen shots. Kindlky do the need full.