[Resolved]  Zoom Car — Still waiting for refund, have been waiting for a month now.

Address:	560037
Website:	www.zoomcar.com

I have taken this Ford Figo fro Zoom car, when we took the car during Diwali, the car was already hot, seemed it was driven for quite some time. We were travelling to Hampi with Family. The car started showing pick up issues initially, then after going for 100Km it started slowing down and then completely stopped moving. Zoom car couldnt provide us with any back up but Sachin from zoom car assured us that he will refund the entire amount plus the re-fueling charges. Once I returned from Hampi zoom car took 10 day to get back to me and to my astonishment they told that instead of they paying us back 10400 we need to pay them Rs 10, 000 more. As the cars clutch broke down due my fault.
Now I am an experienced driver driving for 11 years I have my own Maruti Alto and have also driven my Fathers SX4 often. It could never be that I had driving issues, else my own car would have faced the same problem which I drive almost every day to office and back daily 30KMs. Still they are persisting...now I did my own research and found out this fault can happen from following reasons:
1. Car has not been services for a long time in this case the car has already completed 91000Kms.
2. Cars clutch plate is old and worn out.
3. This can also happen due to bad driving habbit of driver, which in this case "could have been" me.
So zoom car has conveniently made me the culprit and trying to get money from me, 10000+10400=20400, instead of refunding .
This is day light fraud, which I never thought Zoom car to do, but I later read the reviews on "mouthshut" and it really showed me my mistake of trusting this brand.