Zoom Car — Terrible Service | |||||
Booking Id - JPS6VGXF7 I have booked a Honda City on 3rd June, 2016. First I got a car whose Ac was not working at all and then they took 3-4 hours to arrange a new car at some other location which was very far from my home. After all this nuisance, Mr Vijay from zoom car helped me to get the car with these terms and refunds: 1. Security - 5000 2. Unused rental - 680 3. Additional refund - 1000 4. Cab refund - 494 5. Fuel - 2500 (fuel amount was off course not known at that time ) Now according to them, the fuel bills I have provided is fake and the car had 100 % fuel when it was handed over to me. I am hereby attaching a snapshot of the car meter which was taken when I pick the car. It clearly shows that fuel was around 45 % when the car was given to me. And when I return the car, then also the fuel was around 40%. So, the bills that I have provided are 100% genuine and you can verify them from anywhere you want. It's been almost a month when I booked the car but still didn't get any refund. I have registered many complaints over the phone through customer care but didn't get any response. Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
I have got the fuel refund. But still the refund of Rs 1000 is pending. I don't know how much more time you need for that. Kindly give me a date on which you will refund the amount.
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Greetings!
We are sorry for the inconvenience caused. Trust one of our representative reached out to you and addressed your concern. As informed we have made the necessary changes in the billing. We have created refund through IMPS, you will receive a link to your registered email ID, within 24 hrs. Log into your Zoomcar account and then click on the link. Add your bank credentials and submit. The refund amount will be instantly transferred to your account.
Once again, sorry for the inconvenience caused. Thank you for your patience and understanding.
Regards,
Zoomcar