[Resolved] Zoom Car — threatening customers for legal action | |
For the reccord: 1. Zoomcar changed the car i booked just before travel and promised me extra refund for extra coveyance. This refund was not processed. I booked a suzuki (Vehicle) but was allocated a hyundai (I20) which i had no prior knowledge of driving it. 2. They changed the location i booked before 1 hr. 3. No refund for loaction pickup which was promised. 4. Very high damage fees. 5. Threatening for legal action Never again. Was this information helpful? | |
Jul 23, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 18, 2018 Zoomcar Customer Care's response Hello Thomas, Greetings! We are sorry for the inconvenience caused during your reservation. We understand the disappointment that had you had to go through. Kindly share your booking details for us to have a check on the escalation raised and we will share an update on this at the earliest. Awaiting your response. Regards, Sowmya | |
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