[Resolved] Zoom Car — trip not ending and no action by zoom car

sagarphantom

from Surat, Gujarat

Address:	Pune, Maharashtra, 411021
Website:	pedl.zoomcar.com

I logged a complaint for zoom car pedl on 23rd aug 2018 and got case:967806 generated too but after that no response from them inspite of writing 3 follow up emails. Details as below: "i have been trying to end trip for cycle number 103349 (Pune - sus road) since last 1 hour and it always says something went wrong. I have tried umpteen times but to no avail. My meter is still running. I rode the cycle for 23 mins so should be charged only rs 3/-i have locked the cycle at designated place. And if you check my history, you will see i have been riding frequently from the same designated place, kindly assist me in ending the trip and also refund the excess amount in my paytm wallet linked to phone number [protected]. I have attached the error message and also the status bar where it gets stuck."

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Oct 9, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2018

Zoomcar Customer Care's response Hello Sagar,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regards,
Ramya. S

Sep 05, 2018

Updated by sagarphantom Hi Ramya, Seems you didn't read my full compliant at all. I had already lodged a complaint through your above mentioned link and case#967806 has been generated. I had to resort to this website due to your inaction on my case#. Don't always copy paste standard replies. Resolve my issue ASAP.