[Resolved] Zoom Car — trip not ending for 4 hours

supritam bhattacharya

from Bengaluru, Karnataka

Address:

560012

Hi,
I booked a pedl cycle from csa department, iisc pedl cycle stand at around 1:50pm today. I rode for maximum 15 minutes but as the trip is not ending the pedl app is showing a time of 4 hours 15 mins with a outstanding amount of 78 rupees, while i hardly rode for a trip which might costs a maximum 9 rupees.
So please kindly help. As a regular customer of pedl cycle i did not expect this type of glitch and i want a proper refund of my money lost.

Name: supritam bhattacherjee
Cycle no:3230041
Thanks in anticiaption.

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Dec 7, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Zoomcar Customer Care's response Hello Supritam,

Greetings!

We are sorry for the trouble caused. We request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Ramya. S

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Comments

JOB Search

from Yaval, Maharashtra

Unable to end Trip cycle
Time is 2days and insufficient my pay TM wallet
So please kindly help me
...

Zoomcar Customer Care's response, Oct 27, 2018

Verified Support

Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar