[Resolved] Zoom Car — unable to end my trip in zoom car pedl

nda1

from Mumbai, Maharashtra

Address:	Pune, Maharashtra
Website:	ZOOM CAR PEDL

I hired a cycle a 7.13 a. M from savitri bai phule university, pune. Cycle no is 101342. Contact no. [protected]. I have used the cycle only for 50 mins. I am unable to end my trip. After trying for 50 min frantically, i locked the cycle at pedl station in the university and rushed to my office. However the app is still charging me. Please note that i am not responsible for any amount beyond rs 6. I had written an email to [protected]@zoomcar.com. My query is still not resolved. I got an sms from vk - zoomcr asking me to return the cycle at pedl satino by 12.13a. M. However i have already locked the cycle at active pedl station in savitri bai phule university, pune.

This kind of deficieny in service is not expected. Requesting to please arrange for my trip to be ended and not charge me above rs 6.

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May 28, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies for the trouble caused. Please send an email through our contact us page for our team to have a check and do the needful.

Regards,
Rohit
Zoomcar

Apr 25, 2018

Updated by nda1 I hired a cycle a 7.13 A.M from Savitri Bai Phule university, Pune. Cycle no is 101342. Contact no. [protected]. I have used the cycle only for 50 mins. I was unable to end my trip I raised complian and got solution after 5-6 hours. I received SMS that Rs 30 is deduced from my paytm and was asked to clear outstanding of Rs 3. Please note that I am not responsible for any amount beyond Rs 6.

This kind of deficiency in service is not expected. Requesting to please arrange for refund of excess amount that is Rs 24 to my paytm account and clear all my outstandings.

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Comments

Bhabani Shil

from Bengaluru, Karnataka

Yesterday I have mailed you guys and even after the rrouble shooting I could not end my trip after an hour.
The charge was Rs.6/- then.
However the mail said they will connect to me if I'm unable to end the trip on the website.
Even after me sending the contact no & location nobody called or helpmed me.
I woke up and saw Rs.30 was charged.
May I know why?
The trip was supposed to be ended at 12:30 or so.I infact shared the screenshot of that particular time.
Really pathetic service.
Please do justice and issue me new bill details with proper details.
This is cheating. U don't let us end it and charge as per your wish.