[Resolved] Zoom Car — unable to end pedl trip for more than 3 hours

Umang Shukla

from Hosur, Tamil Nadu

Address:	603002
Website:	Pedl

I have booked cycle no-102128. I tried ending the trip but it's saying pedl station is full, no empty slots even though there are only 2-3 cycles. It's been 3 hours and i am unable to end the trip. It's very frustrating and please end this trip. It's charging continuously. Moreover there is no contact number available so that we can do direct complaint, this is even more ridiculous. Fix this issue asap.

Name - umang shukla
Location - mahindra city (Chennai)
Cycle no - 102128

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Dec 14, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Zoomcar Customer Care's response Hello Umang,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar