Zoom Car — unable to end the pedal ride 102294

Address:

Pune, Maharashtra, 411027

I have booked pedal bicycle 102294. After qr scan my trip got started but cycle was not getting unlocked. I tried manually adjusting the lock but failed to unlock. Even i was unable to end my trip. Now its been 9 hours payment is getting deducted from paytm wallet & i am getting outstanding amount sms.
This is very poor & pathetic service and zoomcar have no customer care numbers.
Anyway, zoomcar charging money without using bicycle. I strongly don't recommend this service.
Further, i am not responsible for any matter about bicycle...