[Resolved] Zoom Car — unable to end the trip of pedl.in and balance is continuously getting deducted | |||
Hi, i booked cycle 101302 from pedl station at cbg clubhouse, palava city, dombivli yesterday and within 15 minutes i end the trip. So i should charge only 9 rupees but still it is more than 15 hours passed and trip is not ended. It is showing more than 300 rupees outstanding from my paytm. Very bad app zoomcar. Very frustrating and very bad service so ridiculous. No customer care. You are making lots of people fool. I will go to consumer forum and complaint against you. Please end my trip and nil my total outstanding. Please do it asap. Was this information helpful? | |||
Dec 14, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 13, 2018 Zoomcar Customer Care's response Hello Gaurav, Greetings! We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions Regards, Imran Zoomcar | |||
 2 Comments | |||
Comments
I had unlocked a cycle this morning, but it did not get unlocked, So I decided to end the trip there only.. but the trip was not ending, nothing was happening, I was getting late for office. I left that bicycle there only, but still its showing running.
No.-103035
No.-103035
Zoomcar Customer Care's response, Nov 14, 2018
Verified Support
Hello Vaidik,
Greetings!
We are sorry that you were unable to end the trip.
We request you to kindly raise a complaint through our app sharing the details such as the cycle number, Paytm number, email ID, and the amount that has been debited.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Once you raise a complaint our team shall assist you accordingly.
Regards,
Sowmya
Greetings!
We are sorry that you were unable to end the trip.
We request you to kindly raise a complaint through our app sharing the details such as the cycle number, Paytm number, email ID, and the amount that has been debited.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Once you raise a complaint our team shall assist you accordingly.
Regards,
Sowmya
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From past 15 days I am mailing to zap car people not actionable replay from them
I have subscribe for zap Supcreption by paying 2100/- one guy called 2 times explained about plans I told will discuss with by brother please call me back with in 10 min till now I didn't get call.
Regards,
Abhish Kumar You
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Greetings!
We are sorry that you did not get a revert from our team.
We have informed our team to reach out to you and assist you according.
Requesting your patience in the interim.
Regards,
Sowmya