[Resolved] Zoom Car — unable to end trip even after locking my cycle | |
Hello. I had booked a pedl cycle from rs software footpath, and had locked the cycle after submitting it to the nearest pedl station i. E, in tarulia 1st lane, near lokenath temple as being shown in the map.. Even after locking the cycle i couldn't end my trip.. And after evry half an hour amount is being deducted from my paytym wallet.. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap. Cycle no : 100515 Location : tarulia 1st lane, near lokenath temple Was this information helpful? | |
Jan 18, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 18, 2018 Zoomcar Customer Care's response Hello Siana, Greetings! We are sorry to know that the issue has been persisting. We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions In case you need any further details, kindly revert, we shall help you accordingly. Regards, Wasim | |
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