[Resolved] Zoom Car — unable to end trip for cycle no 100377

Nilesh Awtade

from Morjim, Goa

Address:

Pune, Maharashtra, 411061

Hi sir,
Yesterday at 7:30 am when i tried to unlock the cycle with no. 100377 at kalpataru estate phase1 pune, it did not unlocked, however trip was started. I tried to end trip but trip didn't end. Even now, i am getting charged against an open trip of pedl, even if i am not using the cycle. Please end the trip. I raised a complaint and sent a mail. But there's no response from your team. Please respond quickly.
Plz end it as soon as possible.
Worst experience with pedl.

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Mar 3, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jan 30, 2018

Updated by Nilesh Awtade I unable to end the trip for cycle 10377.
I was not even able to unlock the cycle.
Plz help me to end it.
I unable to end the trip for cycle 10377.
I was not even able to unlock the cycle.
Plz help me to end it.
I unable to end the trip for cycle 10377.
I was not even able to unlock the cycle.
Plz help me to end it.
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Verified Support

Jan 30, 2018

Zoomcar Customer Care's response Hello Nilesh,

Greeting!

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Kindly share us the request details at [protected]@zoomcar and also share the screenshot of your Paytm wallet which shows the amount deduction for the PEDL booking.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Kiran.S