[Resolved] Zoom Car — unable to end trip on pedl for at least half hour | |||
I have parked the cycle at the right parking spot and trying to end the trip but unable to do so. And i am being charged for it still. There is no customer care number to help also. I tried to force end the trip and unable to do that as well. Worst service ever without any customer support. How am I supposed to end trip? Pleas help. I am still being charged from my Paytm account. And also this is not the first time it has happened like this to me. Please check attached photos for this issue. Was this information helpful? | |||
Oct 18, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Sep 10, 2018 Updated by Eric Dodda Attaching more images to show that issue is still continuing and now the fare has gone up to ₹12. I have used the cycle for 1hour, so the fare should be ₹6. But because I’m unable to end the trip the fare keeps going up. And still no idea how to claim for a refund  Sep 10, 2018 Updated by Eric Dodda Finally the trip has ended and now the final fare is ₹18. It should have been ₹6. I don’t know how and when and if at all I will get my refund from zoom car. I have updated the images .   | |||
 2 Comments | |||
Comments
Hello, I am using pedl service opposite to shivanjali hotel, Pashan-Sus road, Pune cycle number is 102313.. I unclocked the cycle and my trip started since morning 8.49 pm. And the cycle wasnt unlocked. I tried ending the trip but im unable to end the trip. Please help this is urgent.
Zoomcar Customer Care's response, Sep 12, 2018
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Greetings!
We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus
Regards,
Imran
Zoomcar