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[Resolved]  Zoom Car — unable to unlock cycle and end trip

Address:Bangalore, Karnataka, 560068

I booked a cycle 102836 from hsr layout. The trip was started but not able to unlock cycle.
I had try many time to lock the cycle and end the trip but system showing timeout. I had raise complain in customer case but they do not call back and 10 rs withdrawal from paytm cash.

Cycle number 102836
Name - saravanan
Area - hsr layout, bangalore
Date - 2nd feb 2018 @ 04.40pm onwards

Team should revert transaction. And stop charging without valid trip...
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Mar 10, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Feb 02, 2018
Updated by Shanmugam Saravanan Zoom Car — unable to unlock cycle and end trip


I booked a cycle 102836 from HSR Layout.The trip was started but not able to unlock cycle.
I had try many time to lock the cycle and end the trip but system showing timeout.I had raise complain in customer case but they do not call back and 10 Rs withdrawal from paytm cash.

Cycle number 102836
Name - Saravanan
Area - HSR Layout, Bangalore
Date- 2nd Feb 2018 @ 04.40pm onwards

Team should revert transaction.And stop charging without valid trip...
Verified Support
Feb 05, 2018
Zoomcar Customer Care's response Hello Shanmugam,

Thank you for reaching out to us.

We are sorry that you were unable to end the trip. Upon checking, we see that the trip has been ended.

Kindly share the below requested details for us to process the refund.

- Paytm linked mobile number
- Email ID &
- Screenshot of Paytm passbook, which depicts the amount debited.

Regards,
Wasim
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Comments

I tried to unlock the cycle(102701) near NIFT Bangalore but I was unable to do so and the trip started. Now I'm not able to unlock the cycle or either unlock the cycle and they are deducting my money from past 17 hours. Please return my money and also fix the bug.
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