[Resolved] Zoom Car — unable to unlock / end trip but money deducted

Nelson Guna

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560095
Website:	pedl.zoomcar.com

I booked a cycle 100474 on 16th jan 2018 morning 6:30 am near sapna book house koramangala 7th block, i dont know how this happens. When i scan the qr code my ride started, but the cycle is not unlocked, after a few minutes i tried everything but nothing happened. I tried to end that trip, but it prompted that "this station is closed, please try different station" how can i end a locked cycle in different station? Should i break the lock or lift the cycle? But one thing is happening right money is deducing hourly now its 11 rs. And still going on and onn. I don't know how to end this trip. I never used this cycle.. But my money from paytm is gone. Please do something and end this trip. I'm a frequent user of pedl, nut aftr this incident i never use this again. Thanks and regards
Nelson g

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Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Nelson,

Greetings!

We are sorry for the inconvenience caused from our end we have ended the trip from our end.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim