[Resolved]  Zoom Car — unreachable support, unfair charges

Address:

7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008, Bangalore, Karnataka

08/21/2019 18:50 [protected]@gmail.com
#jps6xwwqc & #jps6xwg4l

Rented a car in hyderabad with drop-off point mentioned as the airport while booking as we had luggage and had to take the flight.

For unlocking the car, it took 2 and a half hours which wasted a lot of time. During which time and many times afterward, we tried to contact zoom car every way possible but we got no contact number and no response. On one automated call that we got, we informed that we would drop at the airport which we did. We parked the car in parking c of the rajiv gandhi intl. Airport safely at precisely the stipulated time of booking at 9pm.

Yet the company unfairly marked the drop-off location as wrong and marked drop-off point as 5pm the next day just to levy unethical illegal late charges, cctv footage from airport will clearly show us dropping the car at 9.

Kindly help us by deleting the outstanding late charge as it's highly malfeasant, manipulative, and downright unethical. We tried contacting the company again and again, but they have no customer support and delayed response. Hopefully i'm not forced to pursue this in consumer court as a lawyer by profession i know the multiple counts of dereliction of duty and unethical profiteering they've conducted.