[Resolved]  Zoom Car — Unserviced car with faulty break - refund of complete booking amount (used and un-used)

Address:	411027
Website:	www.zoomcar.com/pune

Booking id: jps6v1|bh


Booking - on 11/07/16 i (saurabh) booked xuv 500 from zoomcar (hadapsar), car pick up was scheduled at 8:30 pm, it was handed over to us around 9:30 pm as the car scheduled didnt arrive in time, hence we were given another car without service.

Problem begins here-
After 200 km approx car breaks started being unresponsive, we were on our way to bhandardara which is quite isolated. after contacting zoomcar they suggested to manage for few kms and get it checked with local mechanic, cost of which will be levied by zoomcar. after check up it was found that break oil was way low than minimum mark. he filled it up with break oil bill of which is attached.

After going on for few kms break was unresponsive again, again after check up it was found that break oil container is again empty.
Hence - there was a leakage of break oil.

In the meanwhile car computer started having glitch like when it is driven in front, rear sensors and reverse alarm started blinking and sounding.

After waiting for 5 hours zoomcar provided tow truck and a cab to our destination.
In morning mahindra informed us that car wasnt serviced since long, and that was the root cause. (quote attached)
What was at stake-
1) life
2) time
3) trip
4) money
5) never reached our destination.

Demands-
Complete refund booking amount and security plus compensation towards my lost time and threat to my life.

My suggestion to others-
Never book a car from zoomcar, their after rent services are horrible.

If demands are not met-
I'll follow up with my lawyer.