[Resolved] Zoom Car — unsettled final bill amount

josh01in

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560102

This compliant with regards to my completed booking on 15th oct 2016 (Booking id # jps6v063v)

The final bill amount included damage charges, which i have contested and not accepted. The indicated damages are due to driven karnataka registration car during tn/karnataka cauvery dispute period ; resultant damages are caused by stone pelting done by locals en route to my destination.in fact i have shared my concern calling zoom car executive/ customer care, thou wild promises have been made but never resolved. Zoom car representatives choose to send some wild email threats from their help support mail id (Rather prefer working mail id with an identity to communicate)

To add to my agony zoom car executive choose to not consider attached fuel bills for rs. 2000/- while finalizing the final bill amount, act o[censored]nethical practices

I feel tn police more ethical and kind than zoom car representatives; who has helped me pass through the violent mob, and could able to drive back car in perfect condition except minor scratches

Recently on 26th aug 2017 i have booked again zoom car on website, booking completed and car details shared. Early morning on 27st august 2017 when went to pickup location, zoom car denied lending car to me and not returned by booking amount, specifying they have holding my money aganist previous booking (Which is still un settled and un resolved)

For me, thats it!! This kind of cheap trick and un professional act reason enough to spread goodness!! About zoom car corporate strategy to steal customer money

Ps: while booking i have asked for tn registration car considering cauvery dispute, for which zoom car representative doubly assured me that not to be worried!!

"live" never stooping!!!

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Oct 12, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2017

Zoomcar Customer Care's response Hello Daniel,

Greetings!

In regards to the complaint raised for the booking ID: JPS6V063V, we did have a check and see that our team did reach out to you and addressed the issue stated and we see that you did agree with the damage charges levied.

We do not charge our customer needlessly, hence the damage charges are valid.

To recover the damage charges, we have adjusted it with the amount Rs. 6970/-

Please find the below description of your amount

Cash payment received Rs.4650
Fuel Refund Rs.2000/-(Fuel refund )
Unused hour Rs.320/
Total amount4 Rs. 6970/-
Damage Charges:[protected]refundable amount) = (1030 is the outstanding amount against you)
We did try reaching out to you to explain the scenario, unfortunately, your number is not reachable.

If there is an outstanding amount on any of previous bookings, the vehicle will not be given for the upcoming bookings, unless until the outstanding is cleared.

Regards
Zeenath
Zoomcar