[Resolved] Zoom Car — vehicle issue but claiming as fuel was over

Harish Shivashankar

from Gurgaon, Haryana

Address:

560028

I had booked zoom car on jan 29th from 11 pm to 5 am. The car was picked up at jp nagar 3rd phase. The car had too many issues which was accepted by the zoom car driver after the car got stopped in the middle of the road. I had traveled less than 10 kms. But they are denying the refund instead, they overcharged me with rs 4, 778 as my credit card was linked to it. So i demand a complete amount refund of rs 4, 778. As the vehicle was stopped, i had to book 2 extra suv uber to drop my sister, her 80+ year old inlaws with luggage. Imagine, me, my sister with her 2 kids in the middle of the road with luggages with no help from their zoom cars end. Booking id: jps6fyymr

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Mar 18, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies for the inconvenience caused.

Upon checking, we see that our team has been working on the issue stated, you shall receive an update as soon as possible.

Appreciate your patience in this regard.

Regards,
Ramya. S

Feb 11, 2019

Updated by Harish Shivashankar You can just apologize that's all. What if there were no cabs available & my sister had to miss her flight? Would you have taken the responsibility of paying 2.5 Lakhs of her ticket cost?
You would just say "Please accept our apologies for the inconvenience caused"
standard robotic responses always. It's already been 12 days & I was too patient.
It's better for you guys if you are closing this by EOD. Else, my lawyer will be talking to you about this along with a case of harassment for making my father & brother waiting inside the car for 5 hrs until your person came & picked. We have all the video proofs & location history. A video recording of my home security camera is also there where your Hexa driver is dropping my dad at 5 AM. I also have to pay my credit card bill which is due on 13th Feb. Take care!

Verified Support

Feb 12, 2019

Zoomcar Customer Care's response Hello Harish,

We are sorry for the delay in resolving the above issue. Our team is following up on the issue and you will be contacted on priority.

Regards,
Appachu
Zoomcar

Feb 13, 2019

Updated by Harish Shivashankar Mr Appachu,

Still waiting! No response or call on this even after 16 days.

So will be sharing the petition case # soon here as my lawyer is working on the draft with FIR to be filed in Basavangudi Traffic Police Station against Zoomcar India Private Ltd as you guys are using a faulty car & without any checks it was provided to the consumer.

Ask your legal team to get in touch with the lawyer who has filed the petition.

Will share the updates of the case here after so that, others can see how ignorant & safeless you are on your users. Thanks for your service.

Feb 15, 2019

Updated by Harish Shivashankar As I mentioned above, this is the case #1158701 in Consumer Affair. Let me know what's your response on this. Thanks.

Feb 18, 2019

Updated by Harish Shivashankar Zoom Car = Fraud.
Claiming that they cannot refund the amount. Your service guys also did the same whatever we did to start the vehicle after pouring the Diesel. They even jump started it. So, take Rs 1, 000 extra from them also!
If you don't have proper funding better close the company, instead of stealing our money with these stupid services.

Feb 18, 2019

Updated by Harish Shivashankar However, I have raised the complaints at multiple places, along with my cab receipts. IF everything works out, get ready to pay that amount along with Rs 5, 400/-