[Resolved]  Zoom Car — vehicle tyre started wobbling just after 25 kms

Address:

500084

Took zoomcar from kothaguda (Hyderabad) on 28 february morning at around 10:30 am. About around 25 kms+ later while driving, roadside people warned us about driver side tyre wobbling. Parked the car and found tyre was wobbling badly even at 10kmph. Happened at 4:30pm. Called customer care right away. I was with my pregnant wife and mentioned the same to the customer care and i was informed i will be getting a callback in 15 minutes from the backend team. Waited for half an hour and since there was no response, gave a call again and i was informed will be getting a call in 10 minutes for sure. Got a call only at 5:30 pm, i. E, 1 hour after i reported the issue. After all the talks, they told they will be sending a towing team and asked us to wait till the towing team comes. The towing team came at 7:30 pm and took the car and went. And no replacement car was given to us. So basically we sat for 3 hours in the car (Pregnant wife) and left stranded in the middle of the road after all these. When i checked in the app, cars were available in the location we were standing and also the location where we picked up the car in the morning. A great danger was avoided by the timely intervention of other drivers by reporting to us about the wobbling. But the approach and service from the zoomcar was pathetic and unreasonable. We were put to wait for 3 hours in the middle of the road and atleast a replacement car should have been provided to us. We had to cancel all our schedule due to this. We had booked the car till tomorrow. Now we have to find another way for tomorrow. If this is your approach towards customers who took your service and had to face all these situation due to the negligence from the zoomcar side, i wonder how long zoomcar will survive as a business.

I will never ever take a zoomcar again or refer it to my friends.
Booking id : jps6nksk8
Car : maruthi swift at