[Resolved]  Zoom Car — Worst condition / delay in refund / horrible customer care

Address:	Chennai, Tamil Nadu
Website:	www.zoomcars.com

I have booked for car rental from zoom car at chennai from 10th dec 2016 to 12th dec 2016 for a trip to pondicherry.

1st issue: i booked honda city but they denied to give me the reason was they told at last minute that 'tyre is not in good condition so you take amaze' i agreed and took that.

2nd issue: then later when i went to pondichery, there i was hold by rto for permit issues it was not my mistake but that mistake is from zoom car no proper documents then i was held at the office for 5 hrs. They (Zoom cars) told me you can extend the delivery time.

3rd issue: then the next day that's dec 12th 2016 there was a 'cyclone' which hit chennai by dec12 2:30 - 4:30 pm which made a heavy destruction at chennai and also the coastal roads. But as my booking ends by dec12th 7:00 pm, am caught hold at pondichery when i cal to zoom car customer care and requested for extending my booking they are telling me

'sorry sir we cannot extend your booking if you deny to drop at 7pm you may need to pay late charges'

How hell they can say, am i super hero to hold their car in head and travel crossing all stroms and thunders.

This was a irresponsible reply from them. Finally i paid late payment fee.