[Resolved]  Zoom Car — wrong cycle number unlocked

I've unlocked cycle number 102116 in 'iisc-aerospace & physics' by mistake. I received a mail from zoomcar help asking me for the phone number used to unlock the cycle and the cycle number unlocked.

However, it's been one hour since then and my trip hasn't ended yet. Zoomcar team, please resolve this issue as soon as possible since i'm being charged every half hour.
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Feb 26, 2018
Complaint marked as Resolved 
Cycle has been locked and trip has been ended. Thank you
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2018
Zoomcar Customer Care's response
Hello Siddharth,

Greetings!

We are sorry for the trouble caused. Please send us an email through our contact us page. The concerned team shall revert to the email. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar
Feb 26, 2018
Updated by SiddharthJoshi
I've already sent an email three times notifying you of the issue, but every time, I receive only a system-generated email asking me for the phone number used to unlock and the cycle number unlocked.

Please try to resolve the issue as soon as possible.
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Hi selvakumar yesterday i have take pedl cycle with zoom car app 19/02/2018 07:22pm but not end off the trip it my balance reduced so if you prolems clear an i my refund in paytm account

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