[Resolved]  Zoom Car — wrongly charged and harssing me in the form of legal proceedings

Address:

Hyderabad, Telangana, 500032

Hi there. I have booked a car (Maruti Suzuki's NEXA branded Baleno) on Zoomcar on 24th August, 2019, having booking id JPS6X1J2G. The time slot was 6 p.m, but we picked the car at 6:27 p.m. At 6:32 p.m, we called the zoom car customer car as the car was making unsual noises(from the engine), and was not in a good condition, and told them that we were not happy as we got the base model for that car, and the colour was also orange(which is indeed a pathetic colour). The next day in the morning we returned the car. I got a message in the evening that I have I have an outstanding balance of ₹6390, which made me thunderstruck as we didn't drove it more than we paid for, and returned it as it was. One thing to note is that we took the car from the assosiate and returned him back the car, and got it monitored from him. I without any delay called the zoomcar customer care and told them about the same. They said yhat we damaged the car and have to bear this amount. I asked them for proof they said that these charges are valid and I need to pay them as soon as possible. I have asked them on their customer support mail the same thing, they sent me a couple of car pictures having broken bumper(which is a false allegation), as it was in a good condition when handed back to the associate, then I started getting "Recovery Emails"(criminal and legal proceedings), then I contacted them and asked for the photos of the car before it was handed to us, they stopped replying on the mail. Even I pinged them on the mail 2 times, they didn't reply. Yesterday, I raised an issue to reply on the ongoing conversation, they wrote that these charges are valid and I should pay them(screenshots attached)I'd like you to please intefere in this matter and get it solved ASAP, because I don't want to get harassed and bothered by their mails.

Thanks in anticipation

Rohan