Zoom Car — wrongly charged with hefty amount, though no damage done | |||||
Date of incident : 18 - october - 2019 Order number : jps6xbl88 Dear consumer complaints forum, This is a complaint against zoom car for charging us unnecessarily despite there being no fault from our side. We had booked hyundai verna numbered ts07uh1342 for 3 days starting from 17th at 9.00 p. M and started our trip on 18th oct at around 1:00 a. M. Few hours after we started the journey in less than 100 km at around 3.00 a. M we had a trouble i. E., some noise originated from engine so we stopped and contacted zoomcar customer care when one of the personnel had asked us to continue with the car and informed that there wouldn't be any problem. This is when we saw that there was no oil in the engine, so we filled the oil as directed by the customer care at a nearby petrol pump bearing the charges. We even told him to change the car but he refused to do so. Some time later the problem occurred again constantly, so we pulled over and opened the hood (Bonnet) and saw that there was oil spillage from the engine. So, we contacted the support again and handed over the car by parking it in a village and told the customer care executive, who locked the car. They did not arrange any alternate vehicle or cab so, we had to bear extra charges for our travel apart from the charges paid for zoom car booking. The customer care executive while handing over the car confirmed that we will be given the full refund after checking the car. Now, we have been charged with rs.2, 00, 000 for a no fault from us. We had payed rs.26, 000 for the car (Fuel & oil charges) and we are now in demand for the refund. We have complaints against zoomcar as they have provided a faulty car and urge them to know the blunders they had created due to which we have to incur loss for our trip (Travelling & hotel charges). We faced a lot of problems due to this breakdown of the car as we didn`t get any transport from there and had to travel for 22 hours for 10 hour journey. When the executive told us that they will provide the car servicing history, but they are now saying it is interal and will not be provided and they had made false promises and are now neglecting. As the zoomcar calls are recorded for training and quality purposes, please check the call recordings in order to verify the details We contacted their customer care frequently & communicated over twitter for refunding our amount, but they deny any fair resolution for this. Kindly resolve this issue as soon as possible. Thank you Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 04, 2019 Zoomcar Customer Care's response Hello Sanjay, Greetings! We understand your concern here. We did check the booking and see that our team has already shared an update on the levied charge. Please note the charge is added post the complete inspection of the vehicle. The charge is valid as the underbody of the vehicle is damaged also, there is a huge impact in the engine. Unfortunately, we will not be able to waive off the charge. Hoping for your understanding in this regard. Regards, Ramya. S | |||||
 2 Comments | |||||
Comments
Hi, myself Bibekananda buragohain. In 15th October, 2019 I had cancelled a booking of booking id JPS6XNWTN . But the refund amount has not been received .
Zoomcar Customer Care's response, Nov 6, 2019
Verified Support
Hello Bibekananda,
Greetings!
We regret to know that you have not received the refund. Upon checking, we see that the refund is successfully settled in the account through which you have made the payment of the booking. Therefore, you will have to check with the card-issuing authority to know about the transaction. Here's the transaction number for your reference 210003142898.
Regards,
Ramya. S
Greetings!
We regret to know that you have not received the refund. Upon checking, we see that the refund is successfully settled in the account through which you have made the payment of the booking. Therefore, you will have to check with the card-issuing authority to know about the transaction. Here's the transaction number for your reference 210003142898.
Regards,
Ramya. S
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Greetings!
We are sorry to know that the amount is deducted and the booking is unconfirmed. Please share the registered mail ID for us to have a check and assist you on the same.
Regards,
Imran
Zoomcar