[Resolved] Zoom Car — zap subscription car not delivered as promised, issue not resolved(complaint)

Madhu Basavaraj

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560017

My issue is from way back to May 10th, As per their commitment, I was supposed to be delivered the subscribed car on May 18th. However due to their executives negligence and arrogant customer support they have never been able to deliver the car till date. However after all the discussions due to non availability to service the customer they did a refund, which resulted more in my personal expenses due to dependency on Zoom.
However, till date Zoom car has not been able to fix the technical glitch ( taken 3 months) so I can re-book a subscription.
I have had multiple E-mail communication, with no solutions. 1 sample in the details box.

There is no value for 24hrs to 48 hrs in Zoom Car's clock & calendar.

Last communication on 4th August :

Denanath Anandrao via freshdesk.com
Sun, Aug 4, 10:01 AM
to me

Hi Madhu,

Greeting from ZAP!

Thank you for your interest in ZAP Subscribe.

With reference to your email, we apologize for the delayed response. we see that our team is working towards the technical glitch and the error will be fixed within 24-48 hours and post which you will be able to complete your subscription. We appreciate your understanding and patience here.

For more information request you to contact our customer service on [protected].

Denanath A,
Team ZAP

Sample communication of May 10th:
Hi Madhu,

Thank you for contacting ZAP Sales Team. We apologize for the delay in response.

We understand that you want to know when your car will be delivered.

As informed by our previous executive on 10 May 2019 at 03:08 PM, your car is scheduled to be delivered today between 02:00 PM - 04:00 PM. We request you to wait till the end of the day for the car to be delivered.

Rest assured, our Delivery Executive will call you at the time of delivery.

Thank you for contacting Zoomcar and have a great day!

Best Regards,
Mohit Mehta
Team ZAP

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Oct 7, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

Zoomcar Customer Care's response Hello Madhu,

Greetings!

Please accept our apologies for the inconvenience caused. Kindly share the registered email ID and the contact number for our reference, we will check on the complaint raised and we will address on priority.

Regards,
Ramya. S

Aug 27, 2019

Updated by Madhu Basavaraj madhuab.[protected]@gmail.com - That's my registered e-mail ID. Looking forward for a communication 1st and then a solution.

Verified Support

Aug 28, 2019

Zoomcar Customer Care's response Hello Madhu,

We are sorry we are unable to access the email ID, please drop an email through the contact us page with all the detail, we will have it checked and we will share an update.

Regards,
Ramya. S

Aug 30, 2019

Updated by Madhu Basavaraj I have already shared the big E-mail Trail with no response from your customer support. I had to complain here since I did not a solution since May. We are just stepping in to September, still with no response / solution.

Verified Support

Aug 30, 2019

Zoomcar Customer Care's response Hello Madhu,

Your email is reflecting as madhuab.[protected]@gmail.com, which is protected, therefore, we are unable to fetch any details regarding the booking.

Please share more details regarding the concern raised, we shall address it on priority.

Regards,
Sowmya
Zoomcar

Aug 31, 2019

Updated by Madhu Basavaraj Nine eight eight zero four two six one eight three thats my number, hope you will be able to track me now.
replace the Protected area with uppi for my e-mail ID

Verified Support

Sep 04, 2019

Zoomcar Customer Care's response Hello Madhu,

Thank you for sharing the contact number, we will inform our team to have a check and shall share an update at the earliest.

Regards,
Ramya. S