Zoom Car — zap subscription security deposit | |||
Respected official, My zap registered mobile number would be [protected] and email id would be [protected]@gmail.com In the month of september 2019, i had subscribed to a tata tiago by paying a subscription cum security deposit of rs.34, 038 I was promised that the vehicle would be allotted and delivered by 20th october 2019. Now zoom car says that they are falling short of cars and that the vehicle would be allotted within 75 days from the date of subscribing. This is not fair as earlier i was promised the car by 20th and i needed the car before diwali. I wish to cancel the subscription as i am in urgent need of funds. However zoom car people are refusing to return my security deposit. As per the government regulations, the customer has got every bit of right to demand his money back if the goods/service has not been offered within 30days of making the payment. Consumer court please take strict actions against zoom car and direct them to refund my rs.34038 upon urgent basis. Thanks and regards: Mr. Mathew Wanowrie - pune Was this information helpful? | |||
Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 24, 2019 Zoomcar Customer Care's response Hello Roshan, Greetings! Please accept our apologies for the inconvenience caused. We believe that one of our representatives reached out to you and addressed the above escalation raised. As discussed on call the security deposit is the non-refundable amount. Hoping for your kind understanding in this regard. Regards, Ramya. S | |||
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