Zoom Car — Zoom booking (JPS6VSK6J) for Amaze (KA03AB5755) is starting from Dr. Rajkumar Road - Rajajinagar (Beside Suguna Hospital)

Address:

560079

‎Hello,

This mail is with respect to how zoom cars is pathetically running their self drive cars business. Firstly I made the booking for Honda amaze of the above booking id for 7 pm, 15th sept 2016‎ till 11 am 16 sept 2016. I reached the zoom cars point around 7:30, the on spot zoom car employee was busy with the pool game on mobile and asked me to wait, after all the formalities the car was handed to me around 8pm. I mentioned the delay of half an hour to the employee, but he did not agree and argued that it had only been 10 mins since my arrival. I too did not question since my drop was the next day at 11am.
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Now I would want to tell you guys about the behaviour of your employees at the zoom car point, they literally act like hooligans, with an attitude that if we want we can take the car or else chuck it. I saw the employees verbally insulting an contemporary zoom car customer in the local language because zoom car had allotted him an automatic Honda city and he was confused to drive an automatic car and zoom car's system never tells us if the car allotted is of an manual transmission or of an automatic one.
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I took the car and while coming out of the compound observed that the visibility through the wind shield was very poor, I tried to splash some water from the wiper fountain but their was no water in there so it was only the wiper in motion, the visibility was even more horrible, later I even observed that when I tried to adjust the left mirror electronically that was broken and it was held by a plaster tape, I looks like it would come apart at any time. So I am blind side on the left hand side.

To raise a complaint I called zoom car and a person named ‎ashok got back to me and explained him the issues, he literally told that he was sorry and asked me to pour some water into the wiper and proceed with the journey. I think what he really meant was that to adjust with the mistake of zoom cars this time & proceed and that not to waste his valuable time with my petty compaints
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What I don't understand is that if I have to do everything and waste my time then why is zoom car charging me by the hour. If zoom cars cannot maintain simple things like a clean windshield or proper mirrors, will zoom cars be responsible for the damages caused due to the above reasons to their own customers or to others by their cars. I think zoomcar only knows to charge customers and make money and not to keep any standards for their customers and since their is not regulating authority for self drive cars, zoom cars is taking advantage of the consumers. I also think that zoom cars make sure that they cannot be questioned at their pick up and drop point by appointing employees who behave vaguely, inappropriately and in a lethargic manner, who have a threating tone when they speak to that customers who have issues.

I have also attached photos of the condition of the car.
‎I just need an answer to my problem from zoom cars regarding my issue. Which I am sure would be cliche that the zoom cars are sorry, they would ‎look into it and make appropriate changes and this would not happen in the future.. blah blah blah...

I demand a responsible answer. If zoom car cannot answer to this dilemma, I would consider that zoom cars has failed to its core level as it is deteriorating right now.

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‎Highly disappointed,

Sushanth Darshan R, ‎
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