Zoom Car — zoom car - car breakdown and unwarranted damages being blamed on the customer

Hi,

This is in response for your reply for booking id : jps625ab1

Below is the link:
https://www.consumercomplaints.in/zoom-car-zoom-car-car-brokedown-25-mins-after-...⇄

1. I want a detailed report of the nature and cause of the damage.

2. Modified invoice does not include the fuel bill amount of rs 1, 000. Please update it.

Regarding point number 1, we have driven the car hardly for 20 - 25 mins (About 10kms) in the city limits and we did not see any reason for the car getting damaged.
Also, two zoom car executives came to the area of breakdown, performed a complete check of the car including the engine and both of them confirmed that there is a problem with the car starter.

An executive from zoom car called me up saying that there is an inter part damage and there is an oil leak resulting from that.
When there is an oil leak caused due to damage, ideally there should be oil seen at the breakdown site.
We were with the vehicle at the breakdown site for more than 2 hours and there was no oil leak seen at the breakdown site neither by us nor by the zoom executives who came for the inspection.

1. Please re-investigate the issue thoroughly and check for any mishaps/misuse from the side of zoom executives who towed the car/ at the vehicle shed, which the executives are trying to hide their mistakes by blaming the customer.

2. As zoom executive told me over the call that i would be getting an email consisting of the detailed damage description with the photos, i have not received any e-mail from zoom car yet. Please send me the detailed images or video (E-mail/upload here) of the damage explaining zoom's pov of the probable reason for the car getting damaged.

This trip has been a terrible experience for me and my friends and to top that, i am being blamed for damaging the car and charged for it.

Moreover, i am not able to contact zoom customer care over the telephone and there is no response from zoom car for my emails.
I find this platform very helpful as i am able to get quick response from zoom cars over here.

Please ensure quick and fair resolution of the issue.