Zoom Car — zoom car false charges

Saurabh Singh Pal

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110017

This was my first (And most definitely the last) experience with zoomcar. The entire carnage started post the drop off. I left the car at the designated drop off spot with the car in perfect shape (12 hours before my scheduled drop off). The drop off was at sector 28 in noida at some obscure location with no internet signal for airtel. The guy at the dropoff spot said he'll upload the pictures and complete the booking on my behalf (I still clicked pictures of the fuel meter and some others here and there) and there were no issues absolutely. Sadly i took his word for it. Took an uber from there to my place and woke up the next morning to see a damage bill racked up for 4000.

On raising the issue with zoomcar, i was told that this was for the right rear end tyre which had sustained damages apparently.
I attached pictures of the aforementioned tyre of the car which seemed to be the cause for concern here. As the pictures showed (With a time stamp), there was absolutely no issue with that (Thankfully i clicked pictures).

On a side note, zoomcar should advertise that customers need to spare an entire day checking the car before taking it to make sure they are not cheated later and an entire day while dropping off the car and take pictures from multiple angles to make sure there isn't a surprise waiting for them the next morning in the form of a ridiculous bill.

After multiple attempts of trying to prove that the charges are incorrect, i have only received the same response time and again:

"with reference to your mail regarding the booking id jps6x9do3. We do understand your concern here regarding the charges. However, we are sorry to inform you that as per zoomcar norms the charges applied to your reservation are genuine and accurate. Unfortunately, we would not be able to do much in this case. Request you to bear with us"

There's no way in the world i'm paying anything for any damage since there was nothing. I'm sure that there are others who have faced similar issues with zoomcar. If so, please guide me what to do about this! Consumer court seems to be the only option now! If this is just a way to cheat the customer, then they should just be upfront about it!

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Zoomcar Customer Care's response Hello Saurabh,

Greetings!

We understand your concern here. We did check the booking ID - JPS6X9DO3 and we find that the charges levied on the booking are valid. As we found the vehicle bumper and right-hand side rear tyre was damaged during your reservation. Hoping for your kind understanding in this regard.

Regards,
Imran
Zoomcar

Nov 07, 2019

Updated by Saurabh Singh Pal What's amazing here is how with every step something or the other gets added on just to prove your point. At the time of drop off, there was absolutely no issue. Next morning, there seemed to be some issue I had no idea about! On checking with zoomcar, the ONLY issue highlighted was an issue with the right rear end tyre (As in the attached image). Sadly for you guys, I had pictures of the said tyre which showed that there is no issue. Now there seems to be a new issue with the bumper. Alas, thankfully I had taken a video and pictures of the car at the time of picking it up. So please come up with some solid proof if you want to cheat a client and stop running this ponzi scheme!

Nov 07, 2019

Updated by Saurabh Singh Pal And btw, I have the video of the car when I took it from the pickup point which confirms that it was returned in the same condition.