[Resolved] Zoom Car — zoom car not refunded full amount

[Resolved] Zoom Car — zoom car not refunded full amount

K kabeersmart

Booking id: jps6f4fl9 Car: ford figo I have taken car on 10june2019 and after 12 or 13 days i was facing mechanical issue with the car. So i visit fleet and taken reported this issue and got replacement car thru manual hand over and successfully returned on 30june 2019. Ford figo - 5007 For the first car i have uploaded fuel bills of 4, 000 inr. But for the second car i was not able to. Upload because it was not showing in a application. Then i have send email with fuel bill of 10, 081 inr After number calls and follow up i have received refund of first car fuel cost 4, 000 inr and 11, 096 inr second car state permit charges. There's still pending reimbursement of 10, 081 of fuel for 2, 405 km in 20 days. I hope above mentioned scenario is clear and all bills have been received by zoom team. For the reimbursement. Was this information helpful? No (0) Yes (0)
Nov 10, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 10, 2019 Zoomcar Customer Care's response Hello Kabeer, Greetings! We understand your concern here. We did check the booking, we have not received any bill, therefore, the refund is not added. Please reshare the bill through the contact us page, we will have it checked. Regards, Ramya. S
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kabeersmart

I have shared the bills multiple time and it was confirmed by customer care team of Zoom car.
Anyways as per your request I have attached bills again.
CASE:1467173

Zoomcar Customer Care's response, Oct 14, 2019

Verified Support

Hello Kabeer,

The booking ID shared is incorrect, please share the email ID for us to check the fuel refund.

Regards,
Ramya. S