[Resolved]  Zoom Car — zoom car refund of 40758

I had paid zoom car rs.40758 through razorpay gateway and i did not sign any agreement or received any leased car due to death in family i was not able to continue zoom car and requested them to refund the full amount of 40758 after exchaning 63 mails with the zoom cars i got refund only 25758 and zoomcar are not paying me 15000 balance i request you please help me out get my money back 15000
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Mar 4, 2019
Complaint marked as Resolved 
Hi i have still not received the deposit of 15000
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2019
Zoomcar Customer Care's response
Hello Sheshadri,

Greetings!

We are deeply sorry to know about the loss of your loved one. Upon checking, we see that our team has reverted to the emails shared.

It's our kind request please revert to the same email if there is any discrepancy. Our team shall assist you accordingly.

Regards,
Sowmya
Feb 28, 2019
Updated by sheshadri b
Hi Sowmya

Thank you for the response
I have not received the full amount 15000 amount is not refunded it is still pending with zoom car it already 30 days over i am in difficult situation please infrom your finance team to refund the amount today and confirm
Mar 04, 2019
Updated by sheshadri b
Hi Sowmya

I am interacted 79 mail still i have received the 15000 deposit from zoom car can you please help i am in difficult situation

Kind Regards
Sheshadri
Verified Support
Mar 04, 2019
Zoomcar Customer Care's response
Hello Sheshadri,

We understand your concern here. We shall inform our team to have a check and revert to your mail sent as soon as possible.

Regards,
Imran
Complaint comments 

Comments

I have made a booking for zoom car for amount Rs. 5243 and the amount was debited from my account but there was no booking made in the app.
Zoomcar Customer Care's response, Feb 21, 2019
Verified Support
Hello Udhav,

Greetings!

We are sorry to know that the booking is unconfirmed. Kindly share the email ID for us to have a check.

Regards,
Appachu
Zoomcar

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