Zoom Car — zoom car trip#jps6bmldw, worst trip and worst support from zoom

My booking ended on 12th may 1pm and not sure how long it would take for reimbursement.

Let me know write my worst experience with zoom car:
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With lot of excitement, i have made my first ever zoom reservation (Requested swift) from cochin - trivendrum for 4 days from 11th may to 14th may.
On 1th may i got a call and said that they don't have swift and assigned to tata tiago for which i agreed but the time i landed in cochin i got a message that ford figo was assigned.

I have reached cochin pickup point on time and when i saw the car, it was not in good condition (It has many scratches, seat was lowered and no clear view to road, engine noise, etc.). I called the customer care and mentioned that i will be travelling to hill station and wouldn't take a risk of driving this car as it would give some trouble. Customer care told me that they don't have other alternative car and they said rudely either take this car or cancel your booking. I was pissed off and said this is not the way you respond asked for different car. They asked me to wait for 30 mins and no waiting room, no chairs to seat. I stood in hot sun for 1 and half hour with kid made multiple calls. After 90 minutes they called and said no other car available and have forced me to take this car. They said they will deduct the charge for 2 hours rent, which is not done as well so far.

I took the same car which i was not happy and not comfortable, i drove to munnar in the following route which has lot of steeps where car we have to drive in 1st or 2nd gear.

On the way to sterling resorts from eagle mountain on 12th may, after few kilometers, i noticed that engine or service reminder symbols are on. I called libin (Cochin pickup point guy) and he asked me to check with near by mechanic. I reached to sterling resorts and checked with meachnic, he opened banet and checked oil leakage. He accelerated engine and saw that oil leaking and not to drive. I called the customer care they said not to drive and arrange towing vehicle, will get back in 30 mins, waited whole day without going to anywhere for site seeing with family, only midnight towing vehicle has come and i had to make more than 10 calls with no proper response, no alternative option arranged and no one bothered to talk about this.

I had to book another taxi for trivendrum drop by paying 5000 rupees. Who is responsible for this amount and my one day wastage in resort? Who is going to compensate one night stay at hotel (Just to contact zoom customer care, i had to stay at hotel) and taxi expenses? Don't you bother about customer feelings or family commitments?


With lot of disappointment and disrespect to zoom...