[Resolved]  Zoom Car — Zoomcar: booking id: jps6vyhhp, car not provided at said date and time, not communication and later cancelled the booking from their end

Address:	Mumbai City, Maharashtra, 400061
Website:	zoomcar.com

I have been trying to connect with zoomcar customer care since 11 days now. You extensions do not work and the call is disconnected as soon as i enter my registered mobile number (I have been trying your customer care number[protected] with multiple mobiles with no success).

Of course, they won't take the pain to call back the customer.


Booking id: jps6vyhhp, trip date: 13th august, 2016

I got a message from you 2 days before my scheduled trip which was on 13th aug, 2016 that the details of my car will be sent 30 minutes before the pick-up time. However i never got any message with my car details and i just kept waiting for 2 hours after my scheduled pickup until i called zoomcar.
Reaching zoomcar was another mental torture. I called multiple times however every time the call was disconnected as soon as i entered my mobile number.
After almost 3 hours of my scheduled pick-up my call was connected to zoom executive who asked me to wait for sometime before they find out the issue.
I kept waiting on the calls and later i was informed that my car was not available at the moment.
We were 6 people (One of them a medical patient who underwent a surgery 2 weeks back) who had travelled from mumbai and on a planned trip. While we were waiting at chandigarh railway station in heavy rains, zoom guys were least bothered to update us on our booking for which the payments were already made to you weeks back.
As per my booking i was supposed to get the xuv car on 13th august, 2016 at 02:30pm at chandigarh railway station. However neither i got my car at the scheduled time nor there were any updates/communication from zoom until 4pm. After continuous follow ups from my side, i was told that the matter is being looked at. Later, i get an email informing me that the booking is canceled. Email, seriously?
Zoomcar's lack of communication and failure on your responsibility of providing xuv or an alternate arrangement has made me and my family suffer from huge mental harassment, financial damages as well as lot of inconvenience.


There has been no explanation on complete failure in fulfilling the services promised for which i have made complete advance payment to you weeks back.

I also expect a satisfactory compensation from zoom in this regard. Failing which i will be forced to take appropriate legal action against them.