[Resolved] Zoom Car — zoomcar outstanding payment excess

[Resolved] Zoom Car — zoomcar outstanding payment excess

S Shahid Fazil from Mumbai, Maharashtra

I booked zoom car for 1 day for the 1 st time, it was Volkswagen Polo there was some scratches and severe damages in the car when i received the car, i didn’t take photo of car because of that in the night when i got delivery... After that when i returned the vehicle they said that those damages already done by me and charged me 10000!!!...my booking ID: JPS66K6AN is November 8 th and I dropped the car at a different location with help of customer care on November 9th But it’s showing November 10th . For a different location drop they said they will fine a amount of 2000 and I have agreed they are not accepting my argument just charged me this amount... I dont know what to do... Worst experience with zoom car... Why should i pay for the damage which was not made by me... Was this information helpful? No (0) Yes (0)
Dec 31, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 30, 2019 Zoomcar Customer Care's response Hello Shahid, Greetings! Based on the complaint raised we did check on the complaint raised. Upon checking, we see that the charges levied on the booking is valid as the vehicle was dropped off at a different location. We see that our team has informed about these charges on call. We regret we will not be able to reverse/reduce the charges levied on the booking. Hoping for your kind understanding in this regard. Regards, Sowmya
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