[Resolved] Zoom Car — zoomcar-pedl cycle newtown kolkata | |||
Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100257). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please do the needful asap Cycle no : 100257 Location : new town, kolkata... Was this information helpful? | |||
Jan 8, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 08, 2017 Zoomcar Customer Care's response Hello Ranjan, Greetings! Please accept our sincere apologies for the trouble caused. Upon checking we see that the trip has been ended. If there is any excess amount deducted from your Paytm wallet, kindly send us an email to [protected]@zoomcar.com with the below requested details. Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: We shall have a check and refund the excess amount charged for the trip. Regards, Sowmya Zoomcar | |||
 2 Comments | |||
Comments
4th of October I have booked a cycle from zoom car for half an hour. And when I reached nearest pedl station I locked my cycle and tried to end my trip till now it's been 32 hours and still charging every 30 min now its reached Rs.198. And they don't even have any working help line number. I don't know what to do?? Please help me out.
Zoomcar Customer Care's response, Oct 6, 2018
Verified Support
Hello Ray,
Greetings!
We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus
Regards,
Imran
Greetings!
We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus
Regards,
Imran
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My name is Mrinal Singha. I booked a PEDL cycle (Cycle number:100291) from New Town, Axis mall zone and i locked in Balaka Abasan, New Town PEDL zone after locked i could not end my trip now it 23hrs passed still i could not end my trip yet and my money is also being charged as it is connected with my paytm wallet. I already mail (to [protected]@zoomcar.com). but i did not received any msg or call or any help from your end. Please help me as soon as possible.