[Resolved] Zoom Car — zoomcar pedl cycle problem

Léonãrdò Dá Ñìshí

from Kolkata, West Bengal

Address:	700156
Website:	ZoomCar

I live in Kolkata. Today, while returning back from my college, I booked a PEDL Cycle with number 3201616. But, it didn't unlock even after 5-6 minutes. I tried ending my trip but it showed that parking lot is full. How is it possible? I didn't even move that cycle from there. I left it there itself and logged out of the app. They deducted INR 36 from my PayTm account right now. Please look into this matter right now and refund me my Rs. 36 back into my PayTm Account.

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Jan 16, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar