[Resolved]  Zoom Car — zoomcar refund issue due to fake charges

Address:

411004

Hello,

This is the first time I used zoomcar.

Booking ID: JPS6XLM8A

I booked Verna for 3rd Aug 2019(5 Am) to 4th Aug 2019(11:30 pm).

But on 3rd Aug around 4:30 am zoomcar called me and informed me that Verna is not available only swift is available. So I forced to accept swift.

In Google maps, the location was different. All the customer care executives are busy during that time. At last with the help of customer care executives, I find out the swift car. Then I unlocked the car with the help of customer service representative. But in the mobile app, the checklist option was not available. So customer care executive told me to use the car. Here I lost my one hour. But I have taken the photographs for the car.

Once I enter into the car, the car was not clean and not maintained properly. For example: Some of the parts were tied up with yarn, food waste..etc. I don't know why such car given to me.

During the journey, I faced multiple issues such as Multiple tyre puncher.

At last I came back to Pune on 4th around 9pm. Then I initiated to return the car. But return option was not visible on the app. So I called customer care again and the customer care executive told me that I missed to add some points in the app. So they helped me to fix that issue by manual adding those data from there end(Here there might be some issues while entering the details). Then I went to the drop location. During that time also I got one more tyre puncher. So my drop was delayed around 1 hr. I returned the vehicle as I get it(without any damages).

After this, I got the below messages from zoomcar:
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Hi! This is about your Zoomcar booking JPS6XLM8A. There is an outstanding amount of Rs.8575 due on your booking. Please review the charges summary on your App through https://www.zoomcar.com/bookings/jps6xlm8a/paymentsummary and clear the outstanding immediately.
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As per zoomcar(CASE:1364488), I had driven more than 1000KM.

These are the points I wants to highlight:

1. I got the vehicle 3rd Aug after 6 am. My booked car was Verna. But I got Swit(MH-43-BP-0871).

2. My trip was "Pune - Mahabaleshwar - Pune".

3. Filled the fuel almost 20 L(from Pune).

4. Starting and ending kilometres screenshots are attached.
The total kilometres which I driven 38, 077−37, 720=357.

Then how zoomcar is saying that I had driven more than 1000KM? I have sent multiple mails to zoomcar. But they are not responding properly.

5. I don't know why zoomcar is not checking their GPS during this time(3rd Aug after 6 am - 5th Aug 12:50AM). If they have checked it, I need a detailed report along with the complete data.

6. I assume that this should be a mistake from the zoomcar customer care executive who filled the data or there is some issues from zoomcar while changing the car or last trip was not properly closed with proper KM.

Request:
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(a) Correct the issue after checking whole data.
(b) If they zoomcar can find I had driven 1000+ KM, I need the complete GPS tracking report along with the complete data.
(c) Initiate my Refund and fill the proper data in your database.

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Thanks & Regards,

Geo Jose
Ph:+91-[protected]