[Resolved] Zoomcar — bicycle problem

[Resolved] Zoomcar — bicycle problem

U Umairali from Bengaluru, Karnataka

I am not able to lock my cycle due to failure in lever system of cycle. I am trying from last 2 hours. I have parked the cycle at the station but i can't end my trip due to this and as such it is charging me money from last two hours. I have been charged a total of 9 rupees for 1.5 hours and yet trip is live. So end my trip and provide your phone details for easy contact Was this information helpful? No (0) Yes (0)
Jan 15, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 15, 2018 Zoomcar Customer Care's response Hello User, Greetings! We are sorry to know that the issue has been persisting. We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions In case you need any further details, kindly revert, we shall help you accordingly. Regards, Wasim Dec 15, 2018 Updated by Umairali The trip has now ended automatically, but the app is charging me 267 for more than one day, when I haven't used for single extra minute. So plz cancel those charges. Also the app. isn't having the option which I have to convey. Cycle no.3229371 [protected]@gmail.com
Add a Comment	Share
Submit Close