Zoomcar — cheating of zap subscribe swift at car - not yet delivered from the last one year.

 
1 Review
India
 santosh stg on Oct 22, 2019
Dear sir,
I have been subscribed to swift at car and made payment of amount towardsr. S.9, 999/-dt.,[protected]. And later amount paid dt.,[protected] for rs.21, 279/-. From then i made so many complaints in indian consumer complaints forum as the subscribed car which is not yet delivered to me.in the month of june 2019, i have received a phone call as there is no stock of cars available and as i have to wait up to 9o days for the zap subscribed car delivery. And also offered as cashback. But till now, i have not received any confirmation mail regarding car delivery even after passed 100 days. This may lead to the mis representation of the company and it also causes mental tension and money loss program to me. If i am not received the car within one week after receiving the e-mail to the company, then, i shall file a case against the company's misrepresentation and the same is posting in the indian consumer complaints forum. This is for your information

Deepak g via freshdesk.com
4 oct 2019, 14:23
To me

Hi santosh,

Greeting from zap!

Thank you for your interest in zap subscribe.

With reference to your email, we apologize for the delayed delivery, as per the zap policy, the subscribed car is delivered between 15 to 75 days basis the available inventory, however, we see the supply of the vehicles would get started in the mid of oct, request you to kindly bear with us for few days on the same, appreciate your kind understanding.

For more information request you to contact our customer service on [protected].

Denanath a,
Team zap

Santosh stg
Tue, 15 oct, 05:09 (7 days ago)
To deepak

The given time is over to the zoom car company. I am waiting for a long period for the zap subscribed car. I do not want your apologies regards zap subscribed car. I want reply from the concern higher authorities regards the zap subscribed car. I do not want receive the reply from the zap sales team
The given time is over to the zoom car company. I am waiting for a long period for the zap subscribed car. I do not want your apologies regards zap subscribed car. I want reply from the concern higher authorities regards the zap subscribed car. I do not want receive the reply from the zap sales team.

On fri, 4 oct 2019 at 14:23, deepak g wrote:
Hi santosh,

Greeting from zap!

Thank you for your interest in zap subscribe.

With reference to your email, we apologize for the delayed delivery, as per the zap policy, the subscribed car is delivered between 15 to 75 days basis the available inventory, however, we see the supply of the vehicles would get started in the mid of oct, request you to kindly bear with us for few days on the same, appreciate your kind understanding.

For more information request you to contact our customer service on [protected].

Denanath a,
Team zap

104687:707585

The same replies to the zap sales team is delivering to my queries. The system of zap subscription which is entirely cheating and fraud. The company would not deliver any of the cars for the zap subscribers. And nobody is responsible for the customer's necessities. I have been already prepared to lodge police complaints under misrepresentations of the company and their zap sales team. Besides i want to update the matter in the consumer court for justice. And i am also sharing the same matter in f. B, twitter and other social media regarding the cheating policy of the zoom car company under zap subscription. From the last one year, i got a loss of 12lakh rupees due to the non-delivery of the subscribed car in time.
In this regard, i am going to claim in addition to that, i was suffered mentally and my time was wasted and to be counted in hours for the compensation from the company in the consumer court.
The entire representation through my mail to the zoom car company and complaints which are submitted in the indian consumer complaints forum will be submitted in the consumer court.

Complaint Status


[Oct 22, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Oct 23, 2019
Hello Santosh,

Greetings!

We apologize for the inconvenience caused. Please share the registered email ID and the contact number for our reference, we will check on the complaint raised and we will address the issue on priority.

Regards,
Ramya. S
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    Zoomcar - cheating of zap subscribe swift at car - not yet delivered from the last one year.