ZoomCar - Chennai India — ZoomCar - Delayed refund and Worst support !

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Chennai, Tamil Nadu

Booking (id JPS6VCQZ9) went unconfirmed on Aug 21st, 2015. Refund (of Rs 10780) not completed by zoom car since then. First - August 21st : Zoom car did not confirmed my booking... though they had charged by credit card on Aug 21st. They said payment got stuck in payment gateway. Every time I had to call to check booking status ! Next day Aug 22nd, they said that booking is cancelled and you will be refunded. "If you need car make another booking thru mobile App.. huh !... " No car given that day and I had to make ANOTHER booking for next day Aug 23rd. August 29th - As I received no refund for my First booking, I called zoom car and spoke to Sangeetha. She confirmed my payment was received through transaction id 'ljlb3cxp3' and agreed to initiate NEFT refund to my provided bank details. Since then - I spoke to multiple zoom car representatives - Sharad, Sam, Simmons, Feroz, Asif Pasha.. and Sangeetha.. they all promised to call back but didn't. Zoom Car has not completed NEFT refund (CASE 7661) for booking id JPS6VCQZ9 for amount Rs 10780 till date and I am chasing these guys since August 22, 2015. Today Sep 5th - I got another email from Asif Pasha ZoomCar and he again asked my bank details for new CASE 9802 he created for NEFT refund. He again promised to call me back and it is 2 hrs since.. Again FALSE CALLBACK PROMISE BY ZOOMCAR ! Each time I ask to talk to supervisor.. they put me on hold forever..and eventually disconnect. Is this the way zoom car does business..? Greg Moran - CEO, Amit Kumar Sharma - CTO - Need your intervention.. kindly look into this at earliest. Vivek - [protected]