Zoomcar — Complaint regarding delayed and cancelled booking #JPS6VGRIW

Address:	110031
Website:	www.zoomcar.com

Hello,
This complaint is regarding uber and zoom car. I had requested a ride from zoom car for 30 may 8.30 am on 17 may in which i had paid 5800. On 30 may it was really heavy rain and i was standing in that rain waiting for my car as i was supposed to get the car details by 8.10 am. At 8.20 am i called zoom car and the call center gave me a no asking me to ger in touch with the person. When i called him he rudely answered that contact customer care i cannot help and disconnected. At 8.35 i got a call from zoom car stating that the requested car is not available we have arranged another car for you that is 10 km away from requested area and you have to go there an pick. It was my exam at 10 am in janakpuri and they were asking me to go to the location by myself in heavy rain and pick up the vehicle then go. They were not ready to help and asked me to pickup or cancel. For this i had requested an uber cab in which it's said that there's a surcharge for 1.8x. I had opted the same and went to my examination center. I was supposed to be there by 10 am but i reached at 10.28am because of zoomcar. Uber asked me to pay rs 710. Rs 326 was the fare charge and 374 was the extra charge as surcharge i. E 2.2x but i had accepted for 1.8x. But how can be the extra charge be more than basic fare. I was not able to give my exam as the center didnt allowed me to go inside as i was late and my 1 year has been wasted. Uber cheating me by snatching money from my pocket and zoomcar kept my money for 14 days and cancelled my trip by refunding. My year cannot be compensated but i want the compensation for extra fair charge either from uber or zoomcar that too in cash. Booking id #jps6vgriw