[Resolved]  Zoomcar — Defective car handed without Stepney

Address:	400099
Website:	www.zoomcar.com/mumbai

Booking ID - JPS6V54ND
Date of Incident- 11th September 2016
Car picked-up- Morning 5:00 o'clock from Domestic Airport, Mumbai

We were four females and one male took Figo car for bhandardara on reaching approx. 150 Km away from Mumbai, front left tyre got punctured and to our surprise the Stepney was not there(which was confirmed by Zoomcar executive that it’s there). We were stuck in the middle of the jungle without any connectivity. We took the lift from one of the passing truck and went to different villages carrying your tyre for getting it fixed. As informed by various mechanics the tyre was very old and need replacement.

Coming in and out of network we tried to contact your customer care for 2-3 hours however no proper response or solution was provided by Zoom car. Zoomcar personnels didn’t understood the sensitivity of the situation, it was the risk of five people. On contacting Mumbai executive Mr. Vinod he told us to come back to Mumbai hiring another private car and was confirmed by him that the expenses of that car will be reimbursed by Zoomcar.

On reaching Mumbai Mr. Vinod accepted that car was in very bad condition and was not to be given to any customer and complain was already registered against that car. Because of negligence of one of your executive there was a risk of five life.

Zoomcar now refuses to reimburse us the complete amount which was confirmed by them over phone that they will do so. It was all because of zoomcar our trip was spoiled and had to go to various physical and mental trauma.

This is to bring to your notice Zoom car is losing lots of customer because of such negligent executives also improve your customer care service.