Zoomcar — fraud in refund of nexon at subscription cancellation on zap program

Manish Kher

Address:

Bangalore

I have subscribed to nexon at car on march 04, 2020.
Total paid amt: rs 40, 888 for 3yrs subscription.
It has been a long time and the unavailability of a car even after regular follow-up, finally, i have confirmed the cancellation of the subscription on july 08, 2020. Within this time i have tried to reach out to customer care by phone but could not connect and to my mails, there is no response to the refund of the amount. Now, i want to file a legal complaint against them for a refund, please suggest a channel.

Payment id: pay_eob53mgt9zkook

Thanks in advance.
Manish

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Manish,

Greetings!

Please accept our apologies for the inconvenience caused. Kindly share the email ID and the contact nuber for us to check on the above issue and share an update on priority.

Regards,
Appachu
Zoomcar

Sep 30, 2020

Updated by Manish Kher [protected]@gmail.com

I have dropped notification mail from above email id to your sales team with email ids zap.[protected]@zoomcar.com and [protected]@zoomcar.com. The mobile/contact number is mentioned in that email chain. Please check and get back to me.

I have requested many time callbacks from Zap team, never ever get callback. Sometimes I received email response saying, 'will get call within 48-hours' and which is never happened.

Requesting to process refund asap...

Thanks,
Manish Kherde