[Resolved] Zoomcar — fuel refund

vivek karthik

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I booked the car with the ID JPS6FT2VQ and I recieved the car with less than half tank and an unclean interior and exterior.

You've your policy that you will refund fuel amount incurred during the trip and now when customer has trusted you and filled the fuel you are questioning me.

If you cant trust the customer, how do you run your business?

I don't own a car to steal diesel and fill in my own and bill zoomcar for that, why would I even do that.

I'm just a normal user who likes travelling and this is first time, I'm using a rental car service and this WHT I get, no refund for the fuel I've put and you are creating a story that tank was full when you gave me ###.

Tell me one thing how is the user able to know what is the milege of the car? What if I trust zoomcar and dnt put fuel till my trip is complete, will you guarantee that car won't stop in middle of the road?

I want this to be escalated to your manager and I'm ready to take this up further legally although it's a small amount. I'm not sure if zoomcar is looting me then other users will face similar consequences and I 've record of your refund policy given in mobile app as proof.

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Apr 25, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2019

Zoomcar Customer Care's response Hello Vivek,

Greetings!

Please accept our sincere apologies for the inconvenience caused. Kindly note that we have processed the refund for the booking.

The amount has been initiated through IMPS. Please note, within 24 hours a link shall be shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 business hours, the amount shall reflect in your bank account.

If you need any further details please send us an email to [protected]@zoomcar.com.

We shall revert to the email on priority.

Regards,
Sowmya