Zoomcar — Hiring of self driven cars

Address:	Bangalore, Karnataka, 560038
Website:	www.zoomcar.com

- I had booked Mercedes CLK one month prior to my day of booking commencement (Aug 17, booking id: JPS6VYJ6K) in July month for INR 30, 040
- I was flying from Mumbai and had plans to go to Jaipur and come back in 4 days for which I needed the car.
- I received the message from Zoomcar in the morning to fill the checklist within time, a sign that car was being readied for my pickup
- I landed in Delhi at 8pm and hired a cab at INR 800 to go to the site to pickup the car along with my wife.
- The site was not accessible at all, no way to find it
- Zoomcar support people were not picking calls
- The location in Mahipalpur was scary for a person with a lady alongside. After searching for an hour and walking long distance to make sure my wife feels safe, I located the centre
- The centre people told me that the booked car is not available. They asked me to call the Zoomcar support and dial the numbers in a manner that means that I have met with an accident. They told me only then would you be able to connect.
- The centre people also told me that the car has been booked for last 15 days so the Zoomcar people knew that it is booked despite which they did not inform you.
- When finally someone received the call, they told me they are trying to arrange the car from another location in Delhi. I abused them then and told them my predicament of being with a lady traveller at a dangerous place and that their suggestion of arranging the car from a place that may be 1-2 hours far is hilarious
- I was stunned that they did not even care to inform me in advance so that I could have made alternative booking.
- They kept promising that an alternative Mercedes will be arranged within 15-20 minutes and I was kept waiting at the dangerous location for another hour.
- In the meantime, some ill-mannered passerby passed on lewd remarks that led to a scuffle resulting in me losing my Wallet with INR 4, 000 cash inside.
- At this point, I lost my patience and abused the Zoomcar support personnel on the other end for just wasting my time. He suggested cancellation with full refund, INR 4, 000 Zoom credits and 50% off on next booking. I told him how can they even suggest cancellation when they were sitting on my money for one month. Zoom credits and 50% off did not make sense since I thought how can someone trust such an unreliable company with another booking. This was the treatment they were meting out to one of the premium members of the company who had spent over INR 1.50 lakhs in Zoomcar bookings.
- By this time, it was already 11.30pm in the night and losing all hope, I decided to book a room in Delhi itself for INR 5, 000 for both me and my wife since it was dangerous to leave for Jaipur at that time of the night. The Ola cab that I booked for getting to hotel charged another INR 700.
- Had Zoomcar at least informed me in advance, I would have directly boarded a Volvo to Jaipur without resulting in such great inconvenience to me.
- In the morning, I received a call from Zoomcar Supervisor who assured me that they will ensure I get INR 8, 000 as credits and 50% off on next booking besides full refund. I told him categorically that I had incurred INR 10, 500 of needless expenses and not to speak of plentiful inconvenience that I suffered. I asked him to arrange this extra reimbursement.
- This is 15 days since the episode and there are no credits in my account, no way to get the promised 50% off on the booking and not sure what to make of all these false promises and claims.