Zoomcar India Private Limited — Refund on tollcharges paid by cash as the fastag was black listed

Address:	Zoomcar India Pvt ltd ,No.147, 1st Floor, Anjaneya Techno Park, HAL Old Airport Road, ISRO Colony, Kodihalli, Bangalore, Karnataka-560008
Website:	www.zoomcar.com

I rented a car from zoomcar india private limited on 2 ocassions and both the occasions the toll at vashi and pune had to be paid in cash as the fastag where black listed / not active . The zoom car policy states that the refund will be made in 5 to 7 days. I booked the car on April 9 to 10 ans April 15 to 17. The working days have passed too and made numberous complaints by raising tickets but no response has come as the company has just a chat support. I used their car 3 times and the fastag was not active on any. Even after they knowing that we have to pay double the amount in cash .